Refund policy

Return, Exchange & Cancellation Policy

Easy 7-Day Return & Exchange

We offer a 7-day return and exchange policy on all domestic orders delivered within India.

If you are not completely satisfied with your purchase, you may request a return or exchange within 7 days from the date of delivery.

Eligibility for Return or Exchange

To be eligible for a return or exchange, the product must be:

Unused, unworn, and unwashed
In its original condition
Returned with all original tags attached
Returned in its original packaging
Accompanied by the original invoice, if available

Products that have been used, washed, altered, damaged after delivery, or returned without their original tags or packaging will not be eligible for return or exchange.

Exchange Policy

You may exchange your product for:

A different size
Another product of the same value
A product of a higher value, provided the price difference is paid

Once the returned product passes our quality inspection, the replacement product will be dispatched within 24–48 business hours, subject to availability.

Return and Refund Policy

If you choose to return your order instead of exchanging it:

The returned product will undergo a quality inspection.
Once the return is approved, the refund will be processed to the original payment method used for the purchase.
Refunds are generally credited within 5–7 business days after processing, depending on your bank or payment provider.

Shipping charges, if applicable, may not be refundable unless the product received was damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery at support@bawli.co.in.

Please share the following details:

Your Order ID
Clear images of the product
An opening or unboxing video

The unboxing video helps us verify the issue and resolve your request quickly.

Requests submitted after 7 days of delivery may not be accepted.

Reverse Pickup

Reverse pickup will be arranged wherever the service is available.

If reverse pickup is not available at your location, you may self-ship the product to our warehouse. Eligible self-shipping charges will be reimbursed after the return has been received and verified.

Please ensure that the product is securely packed to prevent damage during transit.

Self-Shipping Address

Bawli
F834, F835, 3rd Phase
Sitapura Industrial Area
Sitapura, Jaipur – 302033
Rajasthan, India

Please mention your Order ID and registered mobile number inside the package.

Cancellation Policy

Cash on Delivery Orders

Cash on Delivery orders may be cancelled before they are dispatched.

Prepaid Orders

Prepaid orders may be cancelled before dispatch. If the order has already been shipped, it cannot be cancelled and will be handled according to our standard return policy.

To request an order cancellation, email us at support@bawli.co.in with your Order ID.

Bawli reserves the right to cancel an order due to:

Product unavailability
Pricing or listing errors
Payment verification issues
Suspected fraudulent activity
Operational or delivery limitations

If a prepaid order is cancelled by Bawli, the complete amount paid will be refunded to the original payment method.

Non-Returnable and Non-Exchangeable Items

Returns or exchanges will not be accepted for:

Products returned after 7 days from the date of delivery
Used, worn, washed, damaged, or altered products
Products without their original tags or packaging
Gift cards, if applicable
Products damaged due to improper handling or customer use

Minor differences in product colour may occur due to photography, lighting conditions, or individual screen settings. Such variations will not be considered manufacturing defects.